Frequently Asked Questions
Welcome to our FAQ page! We understand that you may have questions, and we're here to help. This section is designed to provide you with clear and concise answers to the most common inquiries. Whether you're seeking information about our services, policies, or anything else, find the answers you need right here.
1. What is block management? Block management involves overseeing the maintenance, repair, and general upkeep of a residential block or estate. This includes managing communal areas, ensuring compliance with safety regulations, handling financial accounts, and addressing any issues that arise.
2. What services do you offer? We offer a comprehensive range of services, including: - Routine and emergency maintenance - Financial management and budgeting - Leasehold and freehold management - Health and safety compliance - Contractor management - Resident and tenant communication - Legal and regulatory advice
3. How do you handle maintenance requests? Residents can submit maintenance requests through our online portal, by phone, or via email. Our team responds promptly to assess and address issues, coordinating with trusted contractors to ensure timely and effective repairs.
4. What are your fees for block management services? Our fees are tailored to the specific needs of each property and are based on the size and complexity of the block, the services required, and other factors. We offer transparent pricing and will provide a detailed quote upon request.
5. How do you ensure compliance with health and safety regulations? We conduct regular inspections and audits to ensure all properties comply with current health and safety standards. Our team stays up-to-date with legislation and best practices to maintain a safe living environment for all residents.
6. What is your process for managing finances? Our financial management services include budgeting, accounting, and financial reporting. We provide detailed statements and reports to freeholders and residents, ensuring transparency and accountability in all financial matters.
7. How do you communicate with residents and freeholders? We use a combination of methods to communicate, including email, online portals, community meetings, and direct phone calls. Our goal is to keep all stakeholders informed and engaged in the management process.
8. How do you handle disputes between residents? We strive to resolve disputes amicably through mediation and clear communication. Our team is trained to handle conflicts professionally, ensuring fair and unbiased resolutions that maintain community harmony.
9. Can I switch from my current property management company to yours? Yes, switching to North Kent Property Management is straightforward. We will guide you through the transition process, ensuring a smooth handover of responsibilities and minimizing any disruptions.
10. How do I get started with your services? To get started, simply contact us via our website, phone, or email. We will discuss your specific needs and set up an initial consultation to outline our management plan for your property.